All products are subject to availability. The items in your shopping basket are not reserved and may be purchased by other customers. By placing an order through the website, you warrant that you are legally capable of entering into binding contracts.

There is no obligation for Derbyshire Polymers Limited to supply the items until we accept your order.

To create a contract between you and us, the following steps must be taken:

• Your offer to purchase an item occurs when you place an order pressing the “Place Order” button at the end of the checkout process.
• You will be sent by us an order acknowledgment email that includes details of the products you have ordered.
• Acceptance of your order and completion of the contract occurs when we despatch your products, or notify you that your order is ready for in-store collection. You will be sent a despatch email notifying you that the goods have been provided to the courier for delivery.

We reserve the right not to accept your order for any reason, the most common reasons for an order being declined are

• We are unable to obtain authorisation for your payment
• The product that you ordered is not available, or is a long term out of stock product.
• Pricing or product description errors
• Failure to meet the eligibility criteria of the Terms and Conditions when placing the order

In the event that we cancel part or your whole order, you will be refunded the appropriate amount. The contract of sale between you and us is in England in the English language.

What should I do if my item arrives damaged or faulty?

Please check all deliveries as soon as they arrive, or mark ‘unchecked’ with the courier if unable to do so. If an item is damaged please contact us directly as soon as possible to discuss.

If you believe your product is faulty or defective due to a manufacturing fault, you will need to contact us within 14 days. In some situations we may need to get the item back to assess and make a decision. The customer will be responsible for the costs of the return up until we agree that the item is faulty and then we will refund this charge.

Please be advised that we are unable to cover any consequential losses for damaged or faulty items.